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Terms & Conditions

Effective Date: 21 May 2026  ·  Version 2.1

Welcome to JEMI ("the App"), a family organisation platform operated by NR Empowered Wellness (Pty) Ltd ("we", "us", "our"), a company registered in the Republic of South Africa.

These Terms & Conditions are a single combined agreement that covers your use of the App and how we handle your personal information under the Protection of Personal Information Act, 2013 (POPIA). By ticking the consent box in the App, downloading, accessing, or using the App, you agree to everything below. If you do not agree, please do not use the App.

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1. Plain-English summary

Before the legal language, here are the three things we most want you to understand. The detail is in the sections that follow.

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2. Definitions

• "Account" means your family group within the App, identified by a unique join code.
• "Content" means any data, text, schedules, events, chores, contacts, documents or other information you submit through the App.
• "Subscription" means a paid plan that unlocks premium features of the App.
• "User" or "you" means any individual who accesses or uses the App.

3. Eligibility

You must be at least 18 years old to create a family account. Children may use the App under the supervision of a parent or guardian who has accepted these Terms & Conditions and provided POPIA consent on their behalf.

4. Account Registration

• Family accounts are created using a device identifier and a unique join code.
• You are responsible for keeping your join code secure and for all activity under your account.
• We strongly recommend setting a recovery email so you can regain access if your join code is lost.
• Each adult who joins a family must accept these Terms & Conditions under their own name. We record the date and version against that adult.

5. Acceptable Use

You agree to use the App only for lawful, personal, family-organisation purposes. You may not:

• Use the App for any illegal, harmful, or fraudulent activity.
• Attempt to gain unauthorised access to our systems or other users' data.
• Reverse-engineer, decompile, or disassemble any part of the App.
• Distribute malware or interfere with the App's infrastructure.
• Use automated systems (bots, scrapers) to access the App without our written consent.
• Upload content that is defamatory, obscene, or infringes on third-party rights.
• Share your join code with individuals outside your family or household.

6. Subscriptions, Billing & Refunds

6.1 Plans

Prices include applicable VAT, GST or other consumption taxes. The price displayed on the in-app purchase screen is the authoritative price for your account. We reserve the right to adjust pricing with at least 30 days' notice through the App or by email.

6.2 Billing & auto-renewal

• Subscriptions are billed in advance on a recurring monthly basis through the Apple App Store or Google Play Store.
• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• Payment is processed by Apple or Google. We do not handle your payment card details.

6.3 Free trial

Where a free trial is offered, it converts into a paid subscription at the end of the trial period unless you cancel before the trial expires.

6.4 Cancellation

• You may cancel at any time through your Apple App Store or Google Play Store subscription settings.
• To avoid being charged for the next period, please cancel at least 48 hours before the renewal date (the stores require at least 24 hours).
• Cancellation takes effect at the end of the current billing period — you will keep premium access until then.
• We do not offer partial refunds for unused portions of a billing period.

6.5 Refunds

• Once a renewal has been charged, the subscription fee for that period is non-refundable through us. Cancelling stops future renewals but does not reverse a charge that has already been processed.
• Refund requests for charges already taken are handled by Apple or Google in accordance with their respective refund policies.
• If you believe you were charged in error, please contact support@jemi.co.za and we will do our best to assist.
• Where the South African Consumer Protection Act (CPA) gives you a cooling-off right for electronic transactions, that right applies in addition to the above.

7. Intellectual Property

• The App, including its design, code, graphics, logos, and documentation, is the property of NR Empowered Wellness (Pty) Ltd and is protected by the applicable intellectual property laws of South Africa, the United Kingdom, Australia, New Zealand and other relevant jurisdictions.
• You retain ownership of the Content you submit to the App. By submitting Content, you grant us a limited, non-exclusive licence to store, process, and display it solely for the purpose of providing the App's services to you.
• You may not copy, modify, distribute, or create derivative works based on the App without our prior written consent.

8. Privacy & Data Protection

This section explains what personal information we collect, how we use it, who we share it with, and what rights you have. JEMI is available in South Africa, the United Kingdom, Australia and New Zealand. By accepting these Terms & Conditions you consent to the processing of your personal information as described here. This policy is written to satisfy the strictest of the privacy laws that apply to our user base — the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — and the country-specific sections at the end (8.13) set out additional rights granted to users in each of the other three countries (South Africa — POPIA, Australia — Privacy Act 1988 / Australian Privacy Principles, New Zealand — Privacy Act 2020).

8.1 Data controller & contact

The data controller (responsible party / APP entity) is:

8.2 Information we collect

We collect only the information necessary to provide our family organisation services:

Category	Data Collected	Purpose
Family Information	Family name, join code, member names, nicknames, avatar selections, colour preferences	To create and manage your family group
Device Information	Device identifier, push notification token	To link your device to your family and deliver notifications
Recovery Email	Email address (optional)	To recover your family join code if lost, send a one-time welcome email, and (only if you opt in) send occasional service updates
Sign in with Apple	Apple user identifier (when you choose Sign in with Apple on iOS)	To recognise your Apple ID across devices and re-link you to your family
Calendar & Events	Event titles, dates, times, notes, member assignments	To manage your family calendar
Tasks & Chores	Task descriptions, assignments, completion status, due dates	To organise household responsibilities
Meal Planning	Meal plans, grocery lists	To assist with meal and shopping organisation
Timetables	School timetable data, schedule blocks, subjects	To manage children's school schedules
Contacts	Family contact details (names, phone numbers, emails)	To store important family contacts
Documents	Document references and notes	To keep track of family documents
Consent Records	Date and version of consent	To comply with POPIA requirements

Providing personal information is voluntary. However, certain information (such as a family name and member names) is required to create and use a JEMI family account. If you choose not to provide the required information, you may not be able to access or use the App or certain features within it.

8.3 How we use your information

• Providing and maintaining the JEMI family organisation service.
• Sending push notifications for event reminders and updates.
• Recovering your family access via email.
• Generating AI-powered suggestions for events, meals, and activities. AI providers process this data to return a result and do not use it to train their models.
• Improving our services and user experience.
• Complying with legal obligations.

8.4 Legal basis for processing

• Performance of a contract: Most processing is necessary to provide the family-organisation service you have signed up for (UK GDPR Art. 6(1)(b); POPIA s.11(1)(b); AU APP 3; NZ IPP 1).
• Consent: You provide explicit consent when accepting these Terms & Conditions, and for any optional features (e.g. recovery email, push notifications) that go beyond the core service (UK GDPR Art. 6(1)(a); POPIA s.11(1)(a)).
• Legitimate interests: To improve our services, monitor for abuse, and ensure security, where these interests are not overridden by your rights (UK GDPR Art. 6(1)(f)).
• Legal obligation: To comply with applicable laws and regulations (UK GDPR Art. 6(1)(c); POPIA s.11(1)(c)).

You may withdraw your consent at any time by deleting your family account in Settings. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.5 Third-party service providers

Provider	Purpose	Data Shared	Location
Neon (PostgreSQL)	Database hosting and data storage	All family and account data	United States / EU
Expo (expo.dev)	App distribution, push notifications	Push tokens, device identifiers	United States
Resend	Email delivery (recovery codes)	Email addresses	United States
RevenueCat	Subscription and payment management	Device identifiers, purchase data	United States
Replit	Application hosting	All data processed through the application	United States
OpenAI	AI-powered suggestions and content parsing	Event, task, and schedule data (for processing only, not stored)	United States

All third-party service providers process personal information under written agreements (Data Processing Agreements) that require them to maintain appropriate security and confidentiality measures in line with UK GDPR (Art. 28), POPIA (s.21), the Australian Privacy Principles and the NZ Privacy Act 2020.

8.6 International data transfers

Your personal information may be transferred to and processed in countries outside your country of residence, primarily the United States and the European Union, where our service providers operate. We rely on the following transfer mechanisms:

• United Kingdom & EU users: the UK International Data Transfer Agreement (IDTA) / EU Standard Contractual Clauses (SCCs), and the EU–U.S. / UK–U.S. Data Privacy Framework where the recipient is certified.
• South African users: Section 72 of POPIA (recipient subject to a law or binding agreement that provides adequate protection).
• Australian users: APP 8 — we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.
• New Zealand users: IPP 12 — disclosure overseas only to recipients subject to comparable safeguards.

We share only the minimum data needed for each provider to perform its function.

8.7 Data retention

• Active accounts: Data is retained for the duration of your use of the service.
• Deleted accounts: All data is permanently deleted immediately upon account deletion.
• Recovery emails: Retained only while linked to an active family account.
• Consent records: Retained for the lifetime of the account to demonstrate compliance.
• Nudge messages: Stored for 30 days and then automatically deleted.

8.8 Children's data

JEMI is designed for family use and may include information about children. Children do not have their own JEMI accounts. A child's profile is created and managed entirely by their parent or guardian, who is the account holder and is responsible for the information stored about that child. We do not collect data directly from children, do not knowingly allow children under 13 (or under 16 in the UK and EU) to create their own accounts, and do not use children's data for marketing, advertising, profiling or targeted content. This approach is intended to meet the UK Age Appropriate Design Code (Children's Code), POPIA s.35, the Australian Privacy Act children's provisions, and the NZ Privacy Act 2020.

8.9 Your rights

You have the following rights in relation to your personal information. The exact wording varies by country but the practical effect is broadly the same — you can ask us to show you, fix, export or delete your data, and you can tell us to stop.

• Right of access: request confirmation of whether we hold your personal information and a copy of it.
• Right to rectification / correction: request correction of inaccurate, out-of-date or incomplete information.
• Right to erasure / deletion: request deletion of your personal information ("right to be forgotten" under UK GDPR Art. 17). You can do this yourself in-app at any time via Settings → Delete Family & Data.
• Right to restrict processing: ask us to pause processing while a dispute is being resolved (UK GDPR Art. 18).
• Right to data portability: request a copy of your data in a structured, commonly-used, machine-readable format (UK GDPR Art. 20). Email us and we will send you a JSON export within 30 days.
• Right to object: object to processing based on legitimate interests, including any marketing communications (UK GDPR Art. 21).
• Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of past processing.
• Right not to be subject to automated decision-making: we do not make any decisions that produce legal or similarly significant effects based solely on automated processing (UK GDPR Art. 22).
• Right to complain: lodge a complaint with your local data protection regulator — see section 8.13.

To exercise any of these rights, contact us at support@jemi.co.za. We will respond within 30 days (or one month in the UK).

8.10 Data security

We implement appropriate technical and organisational measures including encrypted data transmission (HTTPS/TLS), secure database hosting with access controls, device-based authentication, and regular security reviews. While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

8.11 Cookies and tracking

JEMI is a mobile application and does not use cookies. We do not track your browsing activity across other applications or websites.

8.12 Regulators & complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with your local regulator:

8.13 Country-specific notices

United Kingdom (UK GDPR / Data Protection Act 2018): NR Empowered Wellness (Pty) Ltd is established outside the UK. Until we cross the threshold that requires us to appoint a UK representative under UK GDPR Art. 27, you may contact us directly at support@jemi.co.za for any data protection matter. We are not currently required to appoint a Data Protection Officer.

South Africa (POPIA): Our registered Information Officer is Nicola Richardson, registered with the Information Regulator under reference 2026-010521. POPIA gives you the additional right to object to direct marketing (s.69) — we do not currently engage in direct marketing, but if we did you would be able to opt out at any time.

Australia (Privacy Act 1988 / Australian Privacy Principles): If you believe we have breached the Australian Privacy Principles, please contact us first at support@jemi.co.za. If we cannot resolve your complaint within 30 days, you may escalate to the OAIC (details above). We do not adopt government-related identifiers and we do not disclose personal information to overseas recipients except as listed in section 8.5.

New Zealand (Privacy Act 2020): We comply with the 13 Information Privacy Principles. The privacy officer for NZ purposes is the same contact listed at section 8.1.

9. Data Deletion

You have the right to delete all data associated with your family account at any time:

• In-app: Open Settings and select "Delete Family & Data".
• Online: Visit our data deletion page.
• Email: Contact us at support@jemi.co.za.

Deletion is immediate and permanent. All family data (events, schedules, chores, members, contacts, documents and other associated records) is removed from our systems.

10. Availability & Service Interruptions

• We strive to keep the App available at all times but do not guarantee uninterrupted access.
• We may suspend or restrict access for maintenance, updates, or security reasons with reasonable notice where possible.
• We are not liable for any loss or inconvenience caused by temporary unavailability of the App.

11. Disclaimer of Warranties

The App is provided on an "as is" and "as available" basis. To the maximum extent permitted by the law applicable to you (whether that is South African law, the law of England and Wales, Australian law or New Zealand law), we disclaim all warranties, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose.
• Accuracy, reliability, or completeness of any Content, reminder, notification or AI suggestion.
• Uninterrupted, error-free, or secure operation of the App.

JEMI is not a medical, legal, financial, safety or emergency service. You should not rely on the App as the sole means of tracking medication, medical appointments, child supervision, safety-critical events, or any other matter where missing or delayed information could cause harm.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• JEMI, NR Empowered Wellness (Pty) Ltd, its directors, owners, employees, contractors and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, data, opportunity, goodwill, or any personal injury, missed event, missed appointment, missed medication, financial loss or other harm arising from your use of (or inability to use) the App, or from any reliance on reminders, notifications, AI suggestions, or shared family information.
• Our total aggregate liability for any claim related to the App shall not exceed the amount you have paid us in subscription fees during the twelve (12) months preceding the claim.
• Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded under the law applicable to you, including (without limitation) any non-excludable rights or remedies you have under South African law (including the Consumer Protection Act, 2008 and POPIA), the UK Consumer Rights Act 2015, the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), or the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and any liability for gross negligence, wilful misconduct or fraud.

13. Indemnification

You agree to indemnify and hold harmless NR Empowered Wellness (Pty) Ltd, its directors, owners, employees, contractors and affiliates from any claims, damages, losses or expenses (including legal fees) arising from your violation of these Terms & Conditions or your misuse of the App.

14. Account Termination

• You may stop using the App and delete your account at any time.
• We reserve the right to suspend or terminate your access if we reasonably believe you have violated these Terms & Conditions, engaged in fraudulent activity, or pose a risk to the security of our platform.
• Upon termination, your right to use the App ceases immediately and we may delete your data in accordance with the data-retention rules in section 8.7.

15. Changes to These Terms

• We may update these Terms & Conditions from time to time. Material changes will be communicated through the App or by email (where a recovery email is on file), and we may also bump the consent version so that you are asked to accept the updated terms inside the App before continuing.
• Your continued use of the App after changes are posted constitutes acceptance of the revised Terms & Conditions.
• If you disagree with any changes, you should stop using the App and delete your account.

16. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa, and any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa — except that, where you are a consumer ordinarily resident in the United Kingdom, Australia or New Zealand, nothing in this clause takes away the mandatory protection that the consumer laws of your country of residence give you, and you may also bring proceedings in the courts of your country of residence where local law gives you that right.

• In the event of a dispute, please contact us first at support@jemi.co.za so we can attempt to resolve the matter informally.
• If informal resolution is not possible, either party may refer the dispute to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA), or — for users outside South Africa — to a comparable mediation service in their country of residence.
• If mediation is unsuccessful, the dispute may be submitted to binding arbitration under AFSA rules, or either party may pursue legal proceedings in the appropriate court.
• UK consumers retain their statutory rights under the Consumer Rights Act 2015. Australian consumers retain their statutory rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including non-excludable consumer guarantees. NZ consumers retain their statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms & Conditions is intended to exclude, restrict or modify those statutory rights.

17. General Provisions

• Severability: If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Entire agreement: These Terms & Conditions constitute the entire agreement between you and NR Empowered Wellness (Pty) Ltd regarding the App.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms & Conditions without our consent. We may assign our rights without restriction.

18. Contact Us